Florist Golders Green | Online Flower Delivery Terms & Conditions

Golders Green Florist Online Terms & Conditions

Introduction

Welcome to Florist Golders Green. These Terms and Conditions ("Terms") govern your use of our website and the purchase of goods and services from us via our online flower delivery service in Golders Green and the surrounding areas. By placing an order with Florist Golders Green, you agree to be bound by these Terms. Please read them carefully before proceeding with your purchase.

Eligibility and Scope

These Terms apply to all customers in Golders Green and the surrounding areas who wish to use our online flower delivery services. By using our website and placing orders through it, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Order Process

Our aim is to make the process of ordering flowers through Florist Golders Green straightforward and efficient. To make a purchase, browse our online catalogue, select your desired flower arrangements, add items to your basket, and proceed to checkout. During checkout, you will be asked to provide details such as delivery address, recipient information, any specific delivery instructions, and preferred delivery date. Please ensure all provided information is complete and accurate, as errors can result in delay or failed delivery.

Orders must be placed before our daily cut-off time to qualify for same-day or next-day delivery services. Orders placed after the cut-off time may be scheduled for delivery on the next available day. Once your order has been placed, you will receive an order confirmation message summarising your purchase and chosen delivery details. Please review this carefully and contact us immediately if you notice any errors.

We reserve the right to accept or decline any order at our discretion. In the unlikely event that we are unable to fulfil your order (for example, due to stock shortages or delivery issues), we will contact you to discuss alternative options or a full refund.

Product Description and Substitution Policy

We strive to ensure that all product descriptions, images, and prices listed on the Florist Golders Green website are correct and up-to-date. While we make every effort to supply flowers as described, flower varieties and colours are subject to seasonal availability. Occasionally, substitution of certain flowers or packaging may be necessary to ensure timely delivery. Any substituted flowers will be of equal or greater value and as close as possible to the requested style, colour, and presentation. We will notify you promptly in the event of significant substitutions.

Pricing and Payments

All prices displayed on our website are quoted in Pound Sterling (GBP) and include Value Added Tax (VAT) where applicable. Prices are subject to change without prior notice but such changes will not affect orders that have already been accepted and confirmed. Any promotional prices or discount codes offered are subject to specific terms and expiration dates.

Payment for all orders must be made in full at the time of purchase. We accept all major credit and debit cards through our secure online payment gateway. Your payment card will be charged when you confirm your order. In the event of failed payment, the order will not be processed or dispatched.

We do not store or have access to your payment details, as all transactions are securely processed by our third-party payment provider. Any payment disputes or queries should be addressed to us as soon as possible for prompt resolution.

Delivery Policy

Florist Golders Green offers delivery services to Golders Green and the surrounding areas. Delivery options and charges will be presented at checkout, based on the delivery address and selected delivery window. We take care to dispatch all orders at the requested date and time, but delivery times cannot be guaranteed due to factors beyond our control, such as traffic conditions or adverse weather.

If no one is available to accept the delivery at the specified address, our delivery driver will use discretion to leave the flowers with a neighbour, in a safe location, or return them to our shop for re-delivery or collection, in accordance with the instructions you have provided. We are not liable for loss or damage to products left as per your delivery instructions or after reasonable delivery attempts have been made.

Cancellations and Amendments

Your satisfaction is important to us. If you wish to cancel or amend your order, please notify us as soon as possible. You may cancel your order without penalty provided we receive your cancellation request before the order has been prepared or dispatched. For orders cancelled after preparation or dispatch, refund eligibility will be assessed at our discretion. Personalized or bespoke orders may not be eligible for a refund after preparation has commenced.

To amend your order details, such as recipient’s information or delivery instructions, please contact us promptly. While we will make every effort to accommodate changes, we cannot guarantee amendments once your order is in progress or out for delivery. It is your responsibility to provide accurate and complete information during checkout to facilitate successful delivery.

Returns, Refunds, and Complaints

As fresh flowers are perishable goods, they are generally not eligible for return unless they arrive damaged or significantly different from your order. If you are dissatisfied with your flowers or believe there is an issue with your delivery, please contact us within 24 hours of receipt, providing clear photos and a description of the problem. We will assess each issue on a case-by-case basis and may offer a replacement, partial refund, or full refund depending on the circumstances.

Any refund provided will be credited to your original payment method within a reasonable period. Refunds or replacements will not be issued for flowers that are not cared for as instructed upon receipt or which have been accepted on your behalf by a third party at the delivery address.

Customer Obligations

You confirm that all information supplied by you during the ordering process is accurate, complete, and up-to-date. You agree not to use our website for any illegal or unauthorised purpose, and you recognise that only orders for flower delivery in Golders Green and the surrounding areas can be accepted. Any orders suspected of fraudulent activity or violating these Terms may be refused at our discretion.

You are responsible for ensuring that your selected delivery address is accurate and accessible. We are not liable for failed deliveries due to incorrect or incomplete information provided by you.

Our Liability

Florist Golders Green is committed to providing a high-quality online flower delivery service, but our liability in connection with any order is limited as follows:

We are not liable for any loss of profits, business, goodwill, or any indirect or consequential loss arising from the use of our service or website.
We do not accept liability for delay or failure to deliver products if such delay or failure is due to events outside our reasonable control, including but not limited to adverse weather, road closures, vehicle breakdown, industrial action, or supplier shortages.
Our maximum aggregate liability in respect of any claim under these Terms or the supply of goods shall not exceed the price paid for the products involved in that claim.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be unlawful to exclude or limit liability.

Intellectual Property and Website Use

All content on the Florist Golders Green website, including photographs, text, logos, and design, is the property of Florist Golders Green or its content suppliers and is protected by copyright and other intellectual property laws. You may use the website for personal, non-commercial purposes only. Any other use, including reproduction or distribution of our content, is prohibited without our express permission.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Information collected during the order process is used solely for the purpose of fulfilling your order, managing your account, and improving our services. Full details are set out in our Privacy Policy, available upon request.

Changes to These Terms

Florist Golders Green may revise these Terms from time to time without prior notice. Any such changes will apply to orders placed after the revised Terms are published on our website. You are encouraged to review these Terms before placing each order.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms or your use of our website and services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact Us

If you have any questions about these Terms and Conditions or require further information about our online flower delivery service in Golders Green and the surrounding areas, please contact us through the channels provided on our website. Our customer service team will be pleased to assist you.

Local Application of Terms

These Terms and Conditions apply specifically to customers located in Golders Green and the surrounding areas using our online flower delivery service. By placing an order with Florist Golders Green, you confirm that you have read, understood, and agree to these Terms.